Frequently Asked Questions

We specialize in custom FiveM visuals, including server branding, Police/EMS clothing packs, vehicle liveries, and other high-quality graphic assets made specifically for roleplay servers.

Yes. Our work is 100% focused on FiveM to ensure realism, performance, and consistency across all assets.

All designs are fully custom. We do not sell templates or reused assets.

Orders are handled via Discord tickets. This allows fast communication, clear previews, and organized project tracking.

If you don’t have Discord, you can contact us via email (contact.graphicsbyluca.com) or Instagram (@graphics.lab.ro).

1. Order/Ticket
2. Ideation & Planning
3. Delivery
4. Revisions (if needed)

Yes. Rush orders are available and will include an extra fee depending on the complexity of the project.

Pricing depends on the type of service, complexity, and deadline. You’ll receive a clear quote before any work starts.

Preferred payments are made via bank transfer (IBAN) / Banca Transilvania. Payments via PayPal are also accepted.

No. We do not offer refunds for custom work. All projects are made specifically for your server and cannot be resold.

Yes. Each project includes a reasonable number of revisions, discussed before starting.

Revisions cover adjustments (colors, text, small edits, layout tweaks), not full redesigns or brand-new concepts. Major direction changes after approval can require extra time and cost.

Minor adjustments may be possible. Major changes are treated as a new request.

Files are delivered via Discord or download link (Google Drive / WeTransfer).

Formats depend on the project and are agreed upon before delivery.

Yes. All assets are optimized and tested for in-game usage.

Once payment is completed, you own the rights to use the design on your server.

Yes, unless you request otherwise (a valid reason must be provided or an private fee may apply depending on the project complexity). Portfolio use helps us showcase our work.